At Ngcom ERP, we are committed to protecting the data and privacy of our users and enterprise operations. This Privacy Policy outlines how we handle the information processed within this platform.

1. Information Architecture

To ensure efficient resource management and business automation, we collect and process:

• Employee Data: Credentials, activity logs, and department assignments for internal security and auditing.
• Financial Records: Transactional data related to Requisitions, Purchase Orders, and Petty Cash to maintain fiscal transparency.
• Customer & Lead Data: Names, contact details, and support histories to facilitate support and service delivery.

2. Data Utilization

The information is processed strictly for enterprise purposes:

• Executing multi-level approval workflows for finance and operations.
• Generating analytical reports for management review.
• Improving system responsiveness and troubleshooting support tickets.

3. Data Security & Integrity

We implement robust server-side encryption, secure session handling, and CSRF protection. Access control is role-based, ensuring that sensitive data is only accessible to authorized personnel as defined by the system's permission model.

4. Third-Party Interactions

External data transmission occurs only when communicating with registered vendors for Purchase Orders or RFQs. We do not share your internal data with any unauthorized third-party analytics or advertising services.

5. User Accountability

Users are responsible for maintaining the confidentiality of their login credentials. All actions performed under a user account are logged and attributed to that account for system integrity.

6. Engineer Mobile Application

The Engineer mobile application collects and processes specific data to facilitate field operations:

• Location Tracking: We collect precise or approximate location data from engineers' mobile devices to enable real-time tracking, optimize ticket assignments, and provide "seen at" timestamps for field activities.
• Media Access: The app may request access to the camera and photo gallery to allow engineers to upload installation reports, site survey evidence, and troubleshooting documentation.